CDW

“HireVue streamlines and expedites candidate screening without compromising quality.”

- Melissa McMahon, Senior Director of Talent Acquisition, CDW

The Challenge:

Improving Hiring Speed, Productivity and Maintaining Quality

CDW, a leading provider of IT products and services, knows how to get technology to market quickly and seamlessly. After assessing their interview process, the customer-oriented company became concerned about the amount of time CDW staff spent away from selling and serving customers due to the demands of increased hiring. Time away from prospective and existing customers could adversely impact the company’s results.

Furthermore, the requisition workload at CDW had increased to two times the industry standard for similar companies and recruiting needed a more efficient way to manage the increased hiring volume without compromising candidate quality and increasing costs. With that in mind, CDW sought a solution that enabled them to increase speed to fill without sacrificing quality of hire.

The Solution:

Captured Video Interviewing and Decision Management Solutions

CDW turned to HireVue to achieve their number one goal of improved quality of hire. As a company that knows technology, CDW quickly realized the value of the HireVue Video Interview Management Platform. Without adding a time-intensive step to the overall interviewing process, recruiters could easily initiate virtual (one-way) video interviews using the technology. Managers were then able to review and evaluate candidates at times that best fit their schedules.

“By reducing both the number of candidates per position and the length of time required for each interview, HireVue can reduce the amount of time spent on interviews by an average of 50%.”

- Nucleus Research, 2011: “L1 - Research Note-Assessing the Value of HireVue” 

The Results:

Improved Quality, Increased Productivity and Reduced Costs

The HireVue solution immediately supported CDW’s customer-centric culture, as managers could evaluate recorded interviews and give feedback on candidates during non-service hours. Managers and HR staff appreciated that video interviewing was easy to streamline into the existing hiring process, rather than feeling like an extra step. Recruiters recognized that HireVue saved time by eliminating interview scheduling headaches and collecting candidate feedback in one location. And, HireVue offered better decision-management tools such as consistent interview questions and the ability to compare candidates on a question-by-question basis.

“HireVue enables organizations to reduce the amount of time that recruiters and line-of-business personnel spend in interviews. By introducing a prescreening round to the recruiting process, HireVue can reduce the number of candidates to be interviewed for an opening.”

- Nucleus Research, 2011: “L1 - Research Note-Assessing the Value of HireVue” 

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